Priorities

Active listening to stakeholders and business priorities: their combination helps us map the group’s strategic issues

The Double Materiality assessment for financial year 2024-2025 was conducted in accordance with the regulatory framework established by the ESRS and aims to identify material sustainability issues from two perspectives: Impact Materiality and Financial Materiality.

Regarding the impacts, risks, and opportunities (IROs) considered material, we took into account own operations and upstream and downstream value chains in the geographical areas in which we operates.

The analysis carried out for the 2024-2025 financial year reveals that the issues relating to climate change (E1), own workforce (S1), communities (S3), customer management (S4), and governance (G1) are material.

Matrice 2023 EN

Stakeholder engagement and materiality analysis

The Group is convinced of the importance of taking on board the opinions and expectations of all its stakeholders, that is, of all those who have some kind an interest in the company’s activities. The Group comes into contact with a large number and wide variety of stakeholders in the course of its operations. The Group comes into contact with many and varied stakeholders in the course of its business, and for purposes of convenience it has been decided to sub-divide them into a total of eight different categories, for which the most appropriate engagement methods have been identified. The principal initiatives for engagement with stakeholders are summarized in the table below.

Stakeholder engagement channels and methods

COMMUNITY SUPPLIERS INVESTORS AND ANALYSTS    CUSTOMERS
  • Initiatives and events
  • Meetings with representatives
  • Work groups

 

 
  • Portal for management of Mediobanca group purchasing

 

 

 
  • eMarket SDIR dissemination system and eMarket STORAGE mechanism
  • Meetings, conference calls and dedicated meetings

 

 
  • Customer satisfaction survey
  • Touch point
  • DEM channels - Direct Email Marketing,
  • SMS, Home Banking and App
  • Website and dedicated guides
  • Social Media
  • One-to-one meetings. Dedicated one-to-one meetings to ensure ongoing dialogue between advisors and clients
  • Initiatives and events
TRADE UNION ORGANISATIONS EMPLOYEES AUTHORITIES AND INSTITUTIONS PROMOTER AGENTS
  • Regular meetings with trade union representatives

 

 
  • Climate analysis
  • Performance assessment processes
  • Company intranet
  • Internal communication tools
  • Company voluntary work
  • Training programmes
  • Initiatives and events
  • Meetings with representatives
  • Work groups

 
  • Periodic training on financial products and new regulations