• What is it? Fraud technique using telephone calls to deceive victims and steal their data (vishing = voice + phishing).
  • How can I recognize it? 
    • Suspicious procedure: the fraudsters ask for personal or bank data, inviting the victims to follow non-standard procedures.
    • Urgent: the fraudsters urge the victims to act immediately, referring to imminent deadlines, and asking them to perform banking transactions.
  • What should I do?
    • Beware of irregular phone calls asking you urgently for personal data or credentials (access codes, PIN numbers or OTP).
    • Do not reply to calls from service desk or customer service operators who you haven’t contacted for support asking to install assistance on your device remotely.
    • If you receive a suspicious phone call, put down the receiver and contact the sender (the company, entity or bank) via the official channels.
    • The Bank does not contact its clients to ask for their personal access codes or the full number of a credit or debit card or for a one-time code received via text message.
    • If you think you have been the victim of a fraud or have shared your personal data with fraudsters, contact the Bank immediately.


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