Vishing

• What is it? Fraud technique using telephone calls to deceive victims and steal their data (vishing = voice + phishing).
• How can I recognize it? 
  • Suspicious procedure: the fraudsters ask for personal or bank data, inviting the victims to follow non-standard procedures.
  • Urgent: the fraudsters urge the victims to act immediately, referring to imminent deadlines, and asking them to perform banking transactions.
• What should I do?
  • Beware of irregular phone calls asking you urgently for personal data or credentials (access codes, PIN numbers or OTP).
  • Do not reply to calls from service desk or customer service operators who you haven’t contacted for support asking to install assistance on your device remotely.
  • If you receive a suspicious phone call, put down the receiver and contact the sender (the company, entity or bank) via the official channels.
  • The Bank does not contact its clients to ask for their personal access codes or the full number of a credit or debit card or for a one-time code received via text message.
  • If you think you have been the victim of a fraud or have shared your personal data with fraudsters, contact the Bank immediately.